Service and repair

1. Maintenance and service

A well-maintained watch lasts longer and keeps its value. We recommend regular servicing so your luxury watch stays in optimal condition. Our maintenance services include:

• Collection and inspection: we thoroughly check your watch for issues or wear.
• Cleaning and polishing: we professionally clean and polish so the watch looks its best.
• Water resistance check: if the watch is water resistant, we test it and adjust where needed.
• Movement and mechanism: we ensure the movement runs correctly.

2. Repairs

If something is wrong with your watch, our repair service can help. From small mechanical issues to larger repairs, we have the expertise for most jobs. Examples include:

• Diagnosis: we establish a detailed diagnosis to find the cause.
• Mechanical and technical repairs: replacing parts such as the movement, crown or hands, through to restoring the movement.
• Straps and bracelets: replacing or repairing straps, bracelets or clasps.
• Crystal repair: replacing a broken or damaged watch crystal.

3. Warranty and original parts

At Catowatches we use original parts for repairs and services. Any warranty on the work is agreed with you in advance.

4. Care tips

Luxury watches deserve careful wear. We advise on everyday care — avoiding extreme temperatures, shocks or water when the watch is not water resistant.

5. How to submit a service request

Contact us via WhatsApp or email to register your watch for service or repair.

• Ship your watch: if you are not nearby, you can send it safely. We use a secure method and handle it with care.
• Assessment and quote: after receipt we inspect thoroughly and send a detailed quote.
• Repair and return: once approved we complete the work and return the watch when ready.

6. Luxury service for luxury watches

Your watch is an investment. At Catowatches you get careful, detailed service from our watchmakers so you can enjoy it for years.